Terms of service

Orders & Payments

  • All items are in stock and ready to ship/pick up. No pre-orders.
  • All prices are listed on our website and are subject to change.
  • Please visit our website for pricing, current availability, sizes and colors. Our inventory is updated daily, so you can easily see whether an item is in stock.
  • All purchases must be completed through our website.
  • Full payment is required at checkout.
  • We do not accept Cash App, Zelle, cash, or any other off site payment methods.

Same Day Pickup

  • Same day pickup is subject to availability and is available only during designated pick up hours.
  • All orders require 2-3 hours of processing time.
  • To qualify for same day pickup, please place your order before the daily cutoff time. Although our business hours may remain open after the cutoff, additional same-day pickup orders cannot be accommodated.
  • Orders placed after the cutoff will be processed the next business day.

Pickup Policy

  • Please wait until you receive a “Ready For Pickup” confirmation text before arriving. Orders will not be released before they are confirmed ready.
  • Last minute same day pickup requests cannot be accommodated.
  • We recommend placing orders a few days in advance whenever possible.

Pickup options

  • We no longer offer local delivery.
  • Orders are available for local pickup or shipping only.
  • Customers may arrange their own Uber Package pickup once their order is ready.

Exchanges & Store Credit

  • All sales are final. We do not offer refunds.
  • Eligible items may receive store credit only. Please contact us within 5 days of receiving your order to request store credit.
  • Store credit requests are processed during our posted business hours only. We are unable to process these requests after business hours. Please keep this in mind and plan accordingly.
  • Items must be unworn, unwashed, in their original condition, and free of stains, odors, makeup, or damage.
  • We reserve the right to deny any request that does not meet these requirements.

Shipping

  • Orders are processed in the order they are received.
  • Shipping orders begin processing after payment has been received.
  • Once your package has been transferred to the shipping carrier, we are not responsible for delays caused by the carrier, weather, holidays, or other circumstances beyond our control.
  • Customers are responsible for providing a complete and accurate shipping address at checkout.

Business Hours

Our posted business hours apply to all customer services, including:

  • Order pickups
  • Returns
  • Exchanges
  • Store credit requests
  • Customer support

Requests and messages submitted after business hours will be reviewed and responded to on the next business day.

Order Accuracy

  • Please review your order carefully before submitting it.
  • Customers are responsible for ensuring that all order information, including sizes, colors, shipping address, email address, and phone number, is accurate before completing checkout.
  • We are not responsible for delays, returned packages, or additional shipping charges resulting from incorrect information provided by the customer.

Policy Updates

We reserve the right to update or modify these policies at any time without prior notice. The policies in effect at the time your order is placed will apply to your purchase.